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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sydnee Little

November 27, 2025

5  out of  5
rating by Sydnee Little
"Everyone is always so kind and helpful through any questions you have!!"
We responded:
"Sydnee....thank you so much for taking the time to recognize our efforts. Truly appreciated!"
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Ken Burgun

November 24, 2025

5  out of  5
rating by Ken Burgun
"We had been with one of the State Farm competitors for a long time. Thank you to David's team (shout out to Hunter) for working with me to help save our family an incredible amount of money on our policies. Very polite and very responsive!"
We responded:
"Ken....thank you so much for taking time out of your day to recognize Hunter for his efforts. We appreciate you very much!"
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michael pence

November 20, 2025

5  out of  5
rating by michael pence
"We had a roof damage claim. It was a lengthy process. At first, State Farm corporate denied the claim due to technicalities. However, Natalie with David St. Charles was incredible. She worked tirelessly with the roofer and corporate to make sure our claim was properly handled. Natalie made sure we were clearly communicated with and waked with us each step along the way. I would highly recommend State Farm as I have been a life long customer."
We responded:
"Thank you Mike! I know it was long and drawn out, but Natalie is great and working until the very end for our customers. Glad it all worked out!"
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Ben Copenhaver

November 20, 2025

5  out of  5
rating by Ben Copenhaver
"I have been insured with State Farm for 31 years . Specifically with the office of David St.Charles for the past 13 years. Their customer service, attention to detail and the ability to customize each policy for our specific need is second to none! I have home, multi vehicles and life insurance with them and have been extremely satisfied. I have recommended David St.Charles to a friend who also thanked me for the recommendation. Thank you for all you do!"
We responded:
"Ben...thank you thank you! Comments like this are what keeps us motivated to always raising our customer service efforts. We appreciate you so much!"
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Danielle Murray

November 20, 2025

5  out of  5
rating by Danielle Murray
"⭐⭐⭐⭐⭐ I had an excellent experience with Hunter Dye at State Farm in Spring Hill, Tennessee! After experiencing an auto insurance lapse due to overdraft protection issues with USAA, I was feeling very nervous and overwhelmed, especially since this was my first time going through this kind of process. I was worried about potential penalties and the delay in reinstating my coverage. Hunter went above and beyond to help me quickly get insured again. He provided a quote within 20 minutes and had me fully insured within just 30 minutes. His quick, efficient, and friendly service truly made a stressful situation much easier. Hunter’s positive attitude and calming reassurance kept me calm throughout the entire process — I really appreciated his professionalism and kindness. Thanks to Hunter, I now have a lower rate and am back on the road with confidence. He handled everything so swiftly and thoughtfully, ensuring I was taken care of every step of the way. Hunter, you are a hero! Thank you for your outstanding service and for making a difficult situation so much smoother."
We responded:
"Thank you Danielle! I know Hunter enjoyed helping you through this process, but it means so much more that you'd take time out of your day to recognize his efforts. We appreciate you!"
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Bradley Nicholas

November 18, 2025

5  out of  5
rating by Bradley Nicholas
"I cannot say enough great things about David St. Charles - State Farm team. From the very first conversation, it was clear that they truly care about helping me to understand their options and made me feel confident in my coverage. They are patient, knowledgeable, and exceptionally thorough - qualities that are increasingly rare these days. They take the time to break down policies in a way that makes sense, making sure I wasn’t paying for anything I didn’t need and not missing anything I should have. If you are looking for an agent who is honest, reliable, and truly invested in your peace of mind, you will not regret using David St. Charles."
We responded:
"Thank you Bradley! Customer Service is our thing. So glad to hear your comments. They mean so much to our whole team!"
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Joleen Shiroma

November 5, 2025

5  out of  5
rating by Joleen Shiroma
"Not enough good things can be said about David and his team. Worked with Joy and Natalie to adjust my auto and renters policies across multiple vehicles and addresses over the years, and it's always been such a breeze. This team is so friendly and easy to work with, you can tell they value customer service. If you hate talking about insurance and want to make the process as painless as possible, I would highly recommend this location!"
We responded:
"Thank you Joleen! We appreciate you more than you'll ever know."
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Elizabeth Beutjer-Feldman

October 30, 2025

5  out of  5
rating by Elizabeth Beutjer-Feldman
"Excellent agency to help with your insurance needs. Joy is always so helpful and professional. Highly recommend!"
We responded:
"Thank you for taking time out of your day Elizabeth! We appreciate you."
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I Slatton

October 29, 2025

5  out of  5
rating by I Slatton
"This office is so pleasant to deal with. I am particular, and they always answer my questions while never making me feel like I'm a bother as a customer. Also, when my dad passed, this was the only local business that acknowledged his passing. It really touched me. If you want strictly sterile business, then pick another agent and go for it. If you want local people that are interested in what you have to say and even care a smidgen about your personal woes, then you need to pick David St. Charles State Farm Insurance."
We responded:
"Wow! Ian...can't thank you enough for leaving this review. Words like this remind us everyday how lucky we are to do this job. Thank you!"
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Dak Alley

September 16, 2025

5  out of  5
rating by Dak Alley
"Have used Michelle and David as my Insurance agency for everything for over 20 years and have been so satisfied with all the services they offer wish I could give 10 stars"
We responded:
"Dak my friend...thank you SO much for your partnership over the years. We appreciate you more than you'll ever know!"
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Ronnie Ballentine

August 5, 2025

5  out of  5
rating by Ronnie Ballentine
"These folks have done me such a great job, that i moved 50 miles away, but decided to keep them as my State Farm Agent. Friendly, Helpful and, Honest."
We responded:
"Thanks Ronnie!! We will do our best to continue taking great care of you (no matter where you live in Tennessee)!! We appreciate you thinking of us."
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Perry Sorensen

July 24, 2025

5  out of  5
rating by Perry Sorensen
"Insurance is insurance, but this local office and it's amazing people are what make dealing with State Farm a pleasure! Natalie is the most caring and compassionate individual I've ever worked with in regards to our insurance needs! She has always gone above and beyond with any claim we've had...even filing a claim with an at-fault party's insurance, on our behalf. She a gem. The whole crew at this office are amazing individuals and I highly recommend using them to see if they can offer what you need."
We responded:
"Thank you Perry for your kind words. I know Natalie sincerely appreciates your recognition, as do all of us in the office!"
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Pete Peterson

July 16, 2025

5  out of  5
rating by Pete Peterson
"After my accident I really didn't know what to do. Natalie Farrow was amazing!! Even though State Farm isn't really involved, Natalie has gone above and beyond to help me navigate through this difficult situation. So thankful to have her and State Farm at my side!!"
We responded:
"Pete...you made our day! This is what we strive for and it's so appreciated when we hear these words. Thank you!"
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Hunter Hensley

June 21, 2025

5  out of  5
rating by Hunter Hensley
"Braden was an excellent representative, he was very thorough and detailed. He explained everything and answered all my questions. I originally only went in for auto insurance but got renters as well after ge showed me the price (which was cheaper than my current) and when I bundled it it also saved me money on my auto policy, which I'm glad he asked me about. The secretary was very friendly and welcoming. The overall experience has been great."
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Joe Philip

June 4, 2025

5  out of  5
rating by Joe Philip
"I can’t speak highly enough about this team. Specifically, I need to thank Hunter for taking the time to answer and respond my numerous questions about a policy I needed. He truly went above and beyond when it came to responsiveness, which is exactly what I needed at the time. I had called several other companies and many took days to get back to me or didn’t at all whereas Hunter responded to me within minutes and had a quote in my hand within the hour. And my history goes back many years when I needed quotes for various things—he was ALWAYS speedy with answering my questions and concerns. Needless to say, State Farm earned by business and I hope to stay in business with them for many years. Thank you again Hunter and State Farm!"
We responded:
"Thank you so much for taking the time out of your day to write this review. I know it meant a lot to Hunter that you recognized his efforts! "
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LeAnn Petersen

June 2, 2025

5  out of  5
rating by LeAnn Petersen
"We can't speak highly enough of the team at David St Charles State Farm, especially Natalie. She consistently goes above and beyond for her clients. Her attention to detail and dedication are unmatched—she was with us every step of the way through our recent claim. Thanks to her support and professionalism what was a stressful event turned out manageable. We are incredibly grateful for everything she did. Highly recommend!"
We responded:
"LeAnn - thank you so much for the kind words and recognition for Natalie and her hard work!"
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Gregory Salkind

May 15, 2025

5  out of  5
rating by Gregory Salkind
"They have amazing customer service and I especially like working with Natalie who is always very helpful and works diligently to deliver a top notch customer experience!"
We responded:
"Thank you Greg!! Appreciate your kind words."
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Chris McCarthy

May 15, 2025

5  out of  5
rating by Chris McCarthy
"I've had a fantastic experience with David and Michelle St. Charles! From day one, their team has been professional, responsive, and genuinely committed to helping me find the best coverage for my needs. They took the time to explain my options clearly, answered all of my questions with patience, and made the entire process feel easy and stress-free. Not only did I get competitive rates, but I also feel confident knowing that I’m well-protected. Anytime I’ve needed support—whether it was updating a policy or asking about a claim—the customer service has been top-notch. I really appreciate how seamless and straightforward everything has been. Highly recommend to anyone looking for reliable, attentive, and trustworthy insurance service!"
We responded:
"Chris...thank you for taking time out of your day to share this. It means the world to us!"
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Amy Bradford

May 12, 2025

5  out of  5
rating by Amy Bradford
"David and Michelle are excellent insurance agents. They are very friendly, professional and knowledgeable. They have a great team, too! Michelle is very helpful and will follow up to make sure that every detail is taken care. If you are looking for an excellent agent, I highly recommend them!"
We responded:
"Amy....thank you so much for your kind words. We appreciate you more than you'll ever know!"
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Jose Costa

May 12, 2025

5  out of  5
rating by Jose Costa
"Great experience and people to work with."
We responded:
"Thank you Jose! Appreciate you."
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jasonmuza

May 8, 2025

5  out of  5
rating by jasonmuza
"They did a great job with my claim! Natalie is amazing and she stayed on top of everything. Top-notch service!"
We responded:
"Jason, Thanks for your kind words about our service. It's something we take pride in and we work hard to gain your trust. Thanks again!"
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Karinne Caulkins

April 10, 2024

5  out of  5
rating by Karinne Caulkins
"I wish every company was run like David and Michelle's. Natalie answers the phone and David or Michelle answers your call. No extension #, text code, password or face recognition needed. In my 8 years of experience with their office Michelle has never missed a beat. She is friendly, fast, knowledgable and calls me when any issue needs attention. I honestly don't know if I've ever had the kind of personal anywhere."
We responded:
"Karinne - Thank you SO much for your kind words!! We work hard to provide the best customer service experience possible, and great comments like yours make it worth the effort for everyone in the office!"
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Melissa Newell

January 31, 2024

5  out of  5
rating by Melissa Newell
"David and Michelle are wonderful people and insurance agents. Natalie is also always very kind and understanding. They processed my claim and helped me to get my car fixed in a timely manner. I would encourage anyone looking for an agent to go with these guys!"
We responded:
"Thank you Melissa for the kind words. It's been a blessing knowing you guys all these years, and we appreciate you!"
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Payton Dillon

January 12, 2024

5  out of  5
rating by Payton Dillon
"Service was great and the team was extremely helpful! Would 100% recommend to anyone looking for a new insurance policy!"
We responded:
"Thank you Payton!! We appreciate you taking the time so send some good words our way!"
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Ravi Godhwani

September 11, 2023

5  out of  5
rating by Ravi Godhwani
"In a world where most businesses have a "turn it and burn it" attitude, it is very refreshing to work with Michelle at this office. She takes the time to work with you one on one and provide the services that best fits your needs. Highly recommend!"
We responded:
"Ravi...appreciate you my friend! I know Michelle takes these comments to heart, so it means a lot coming from you."